Su Anson, Peter Wieltschnig, Mistale Taylor & Niamh Aspell: Understanding vulnerability to inform two-way inclusive COVID-19 communication

As a global pandemic, COVID-19 has resulted in a variety of different epidemiological,
cultural, political, and socio-economic impacts. However, similar to other disasters, COVID-19 is disproportionately impacting particular groups, including vulnerable populations. In this
paper, the authors examine how there is a need to understand the concept of vulnerability
and the information needs of vulnerable individuals, groups and communities through an
intersectional lens in order to develop inclusive communication that is accessible to different
groups. Two-way communication and ongoing interaction are a necessary step in ensuring that vulnerable groups are not excluded from COVID-19 communication practices, potentially further increasing their vulnerability.